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Jagnoor Singh. Welcome to my profile!
Jagnoor Singh's Bio:
Jagnoor Singh's Experience:
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Center Head - Fargo at Tech Mahindra
August 2012 - November 2014Head of Operations New Business Development oAssumed full responsibility in setting up new IT rural on-shore delivery center in Fargo, North Dakota; oversaw the entire operations, including P&L of the center, along with the delivery of multiple projects throughout the country and from various clients representing the East Coast, South, and the Midwest oLed the successful negotiations and agreeing rates for new business deals oActed as a senior client partner with respective customer executive teams to identify new areas for account growth Human Resources Administration oPerformed human resource responsibilities, such as hiring of 100+ resources locally in Fargo, North Dakota within 6 months through development of relationships with all local universities, government bodies, and respective elected officials Operations Management oApplied best management practices in growing business within Fargo-Moorhead Economic Development Chamber and promoting the center to other places in the United States Regulatory Compliance oGuaranteed that the office operations conform with the organization's mission, strategic, and policies oComplied with established local laws and regulations in the operational delivery and client engagement of all projects
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Center Head - Fargo at Tech Mahindra
August 2012 - November 2014Head of Operations New Business Development oAssumed full responsibility in setting up new IT rural on-shore delivery center in Fargo, North Dakota; oversaw the entire operations, including P&L of the center, along with the delivery of multiple projects throughout the country and from various clients representing the East Coast, South, and the Midwest oLed the successful negotiations and agreeing rates for new business deals oActed as a senior client partner with respective customer executive teams to identify new areas for account growth Human Resources Administration oPerformed human resource responsibilities, such as hiring of 100+ resources locally in Fargo, North Dakota within 6 months through development of relationships with all local universities, government bodies, and respective elected officials Operations Management oApplied best management practices in growing business within Fargo-Moorhead Economic Development Chamber and promoting the center to other places in the United States Regulatory Compliance oGuaranteed that the office operations conform with the organization's mission, strategic, and policies oComplied with established local laws and regulations in the operational delivery and client engagement of all projects
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Country Head - Malawi at Tech Mahindra
December 2010 - July 2012oPlayed a key role in developing a center that prevailed throughout political instabilities, foreign exchanges shortages, fuel crises, and ambiguous custom duties oLeveraged superior management and encouragement skills in negotiating and resolving labor union issues within two months of setting up the center oCompleted hiring for more than 500 people between Malawi and Zambia by using local channels such as church networks and direct recruitments thru newspaper, radio and internet advertisements oAdministered the promotion of brand and generation of new customers that led in enhancing business operations oHired and maintained support staff from HR, environmental services, security, and technology in the center
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Country Head - Malawi at Tech Mahindra
December 2010 - July 2012oPlayed a key role in developing a center that prevailed throughout political instabilities, foreign exchanges shortages, fuel crises, and ambiguous custom duties oLeveraged superior management and encouragement skills in negotiating and resolving labor union issues within two months of setting up the center oCompleted hiring for more than 500 people between Malawi and Zambia by using local channels such as church networks and direct recruitments thru newspaper, radio and internet advertisements oAdministered the promotion of brand and generation of new customers that led in enhancing business operations oHired and maintained support staff from HR, environmental services, security, and technology in the center
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Manager Operations at Tech Mahindra
September 2007 - November 2010oRendered direct supervision to numerous billing projects for various geographies, including United States, United Kingdom, Benelux, Italy, Germany, and Asia-Pacific with annual end customer billing of over ?2B oManaged multiple projects by regularly travelling across Europe to provide keen oversight to European delivery centers oHandled the recruitment and employment of multilingual operations in Chinese, Japanese, Korean, French, Italian, and German oProvided continuous leadership and guidance to HR, Quality, Training, and Operations departments, encompassing 250 to 300 associates, 20 team leaders, and 6 managers handling operations across Noida, Pune, Milan (Italy, and Milton Keynes (UK)
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Manager Operations at Tech Mahindra
September 2007 - November 2010oRendered direct supervision to numerous billing projects for various geographies, including United States, United Kingdom, Benelux, Italy, Germany, and Asia-Pacific with annual end customer billing of over ?2B oManaged multiple projects by regularly travelling across Europe to provide keen oversight to European delivery centers oHandled the recruitment and employment of multilingual operations in Chinese, Japanese, Korean, French, Italian, and German oProvided continuous leadership and guidance to HR, Quality, Training, and Operations departments, encompassing 250 to 300 associates, 20 team leaders, and 6 managers handling operations across Noida, Pune, Milan (Italy, and Milton Keynes (UK)
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Technical Team Manager at Dell International Services.
May 2006 - June 2007oManaging Team functions viz. manpower planning, recruitment, performance appraisal, etc. oLeading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. oConducting training sessions & in house forums to boost the technical and soft skills of the associates. oCreating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
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Technical Team Manager at Dell International Services.
May 2006 - June 2007oManaging Team functions viz. manpower planning, recruitment, performance appraisal, etc. oLeading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets. oConducting training sessions & in house forums to boost the technical and soft skills of the associates. oCreating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members.
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Assistant Manager Operations at IBM
January 2005 - May 2006oSetting up targets/ goals for the process - setting and maintaining CTQ (Critical To Quality) & CTP (Critical To Process) targets for the team. oCoordinating integration with support functions viz. Quality, Training, Technology & Compliance. oProviding Cross Training to Process Associates to handle High Volume Situations and reduce Idle Time. oEnsuring CTQ closure: Productivity-Capacity Based Turn Around Time (TAT) through Time studies & Capacity Planning and Accuracy Base-Lining.
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Assistant Manager Operations at IBM
January 2005 - May 2006oSetting up targets/ goals for the process - setting and maintaining CTQ (Critical To Quality) & CTP (Critical To Process) targets for the team. oCoordinating integration with support functions viz. Quality, Training, Technology & Compliance. oProviding Cross Training to Process Associates to handle High Volume Situations and reduce Idle Time. oEnsuring CTQ closure: Productivity-Capacity Based Turn Around Time (TAT) through Time studies & Capacity Planning and Accuracy Base-Lining.
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Technical Team Leader at vCustomer Services India Pvt ltd.
June 2002 - January 2005o Mapping client's requirements and coordinating implementing processes in line with the guidelines specified by the client, on Operations Shop Floor. o Taking escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity o Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
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Technical Team Leader at vCustomer Services India Pvt ltd.
June 2002 - January 2005o Mapping client's requirements and coordinating implementing processes in line with the guidelines specified by the client, on Operations Shop Floor. o Taking escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity o Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
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Business Manager at arvato Financial Solutions, Global F&A
2014
Jagnoor Singh's Education:
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Bundelkhand University
2002 – 2005Bachelor of Commerce (B.Com.) -
Bundelkhand University
2002 – 2005Bachelor of Commerce (B.Com.) -
The Army Public School
1992 – 2001High SchoolConcentration: Mathematics and Computer Science -
The Army Public School
1992 – 2001High SchoolConcentration: Mathematics and Computer Science
Jagnoor Singh's Interests & Activities:
Photography